QKWin Privacy Policy – Player Data Protection in Malaysia

QKWin collects several types of information from you during the registration process and while you use our platform. Every piece of information collected has a clear and legitimate purpose, and we do not collect anything beyond what is necessary to provide our services to you.

Information you provide directly:

• Full name as it appears on your Malaysian identity card or passport.
• An active Malaysian mobile number for OTP verification and important communications.
• Email address for account notifications, transaction confirmations, and promotional communications (if you have opted in to receive them).
• Date of birth for age verification — you must be at least 18 years old to use QKWin.
• Identity verification documents (KYC) such as a copy of your MyKad or passport, when requested for account verification or withdrawal processing purposes.
• Bank account or e-wallet details used for deposits and withdrawals — including the account holder's name and account number for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX.

Information collected automatically:

• Your IP address and approximate location data when you access the platform QKWin.
• Device type, operating system, and web browser type used.
• Session log data including pages visited, session duration, and actions performed within the platform.
• Cookie and session tracking data to ensure a smooth and secure user experience.
• Betting history and financial transaction records within the account QKWin you.

Every piece of information we collect serves a specific purpose. QKWin uses your personal data solely for the following purposes:

• Identity verification and account security: To ensure that your account is accessible only by you, and to prevent fraud and misuse.
• Processing deposits and withdrawals: To process your financial transactions accurately and securely via your chosen Malaysian local payment method.
• Provision of betting services: To manage your account, process bets, calculate winnings, and maintain your transaction history.
• Legal compliance and anti-money laundering (AML): To fulfil the platform's legal obligations QKWin in monitoring suspicious activity and reporting to the relevant authorities when required by law.
• Platform improvements: Anonymised usage data is used to understand how players interact with our platform so we can continually improve the user experience.
• Service communications: To send important notifications related to your account, security, or changes to our terms and policies.
• Promotional communications: Only if you have given explicit consent to receive promotional content and bonus offers from QKWin.

We not use your data to sell to advertisers, build profiles for third-party marketing purposes, or for any purpose not stated above.

QKWin does not sell, rent, or disclose your personal information to any third party for commercial purposes. That said, there are limited situations where we need to share your information with trusted parties — and this is solely to deliver better services to you or to meet our legal obligations.

Third parties that may receive your information in a limited context:

• Payment gateway providers: Transaction details are shared with e-wallet providers and partner banks (such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX) solely for the purpose of processing your financial transactions.
• Technology service providers: Companies that assist us in operating the platform's infrastructure, such as cloud service and cybersecurity providers, are bound by strict confidentiality agreements.
• Relevant authorities: Where required by law, we may be obligated to disclose your information to competent authorities such as law enforcement agencies or regulatory bodies with jurisdiction over QKWin.
• Third-party identity verification: An independent identity verification service may be used to authenticate the KYC documents you submit, with only the minimum necessary information shared.

Your data security is an investment we take seriously at QKWin. We implement multiple layers of technical and operational safeguards to ensure your information remains protected at all times.

Technical security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and the QKWin encrypted using the latest TLS/SSL protocols — the same standard employed by banking institutions.
• Hashed password storage: Your password is never stored in plain text. We use a strong one-way hashing algorithm, which means even our internal team cannot view your actual password.
• Two-factor authentication (2FA): Available to all accounts QKWin as a strongly recommended additional layer of security for all players.
• Real-time threat monitoring: Our security monitoring system operates 24/7 to detect and prevent any unauthorised access attempts or suspicious activity.
• Regular security audits: Platform QKWin undergoes regular penetration testing and independent security audits to identify and remediate any potential vulnerabilities before they can be exploited.
• Strict internal access controls: Internal access to player data QKWin is restricted to employees who genuinely need it to perform their duties, with comprehensive audit logs maintained for every instance of data access.

While no security system can guarantee 100% protection in today's digital landscape, QKWin committed to applying industry-best security practices and continuously updating our defences to counter evolving cyber threats.

QKWin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored by your web browser when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session, saving language preferences, and ensuring form security. Without these cookies, the platform QKWin function properly. These cookies cannot be disabled.
• Performance Cookies: Collects anonymous information about how players use our platform — most frequently visited pages, errors encountered, and load times. This information is used solely for platform improvement purposes.
• Functional Cookies: Saves your preferences such as preferred odds format, display settings, and interface language, so you do not have to reconfigure them every time you log in.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect some platform features. QKWin. To learn how to manage cookies in popular browsers such as Chrome, Firefox, or Safari, please refer to the respective browser's help documentation.

QKWin retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

As a user QKWin, you have certain rights regarding your personal data. We fully respect these rights and provide straightforward mechanisms for you to exercise them.

• Right to Access: You have the right to request a copy of the personal information we hold about you. Such requests will be processed within 30 business days.
• Right to Rectification: If you find that any information we hold about you is inaccurate or out of date, you have the right to request that we update it.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data — for example, after you close your QKWin account. Such requests are subject to our legal obligations to retain certain records.
• Right to Object to Processing: You have the right to object to the use of your data for direct marketing purposes at any time, and we will stop such use immediately.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
• Right to Withdraw Consent: For processing that relies on your consent (such as marketing emails), you may withdraw that consent at any time without affecting your core QKWin services.

To exercise any of the above rights, send your request to support@qkwin.best, stating the right you wish to exercise and your account details. QKWin will respond within 7 business days and process valid requests promptly.

QKWin takes child and youth protection very seriously. Our platform is strictly for users aged 18 and above, and we actively enforce this age restriction.

We do not knowingly collect personal information from individuals under the age of 18. Should we discover that such information has been collected, we will take immediate action to delete it and close the account in question.

Parents or guardians who suspect that their child or ward has registered an account at QKWin encouraged to contact us immediately at support@qkwin.best. We will prioritise such cases and take action within 24 hours.

As an international online platform, QKWin may store and process your data on servers located in various countries. Regardless of where your data is stored, the level of protection we provide remains consistent and meets or exceeds internationally recognised privacy standards.

Every cross-border data transfer carried out by QKWin is subject to:

• Binding data processing agreements with all service providers involved.
• Use of internationally recognised data transfer mechanisms to ensure your data receives adequate protection regardless of server location.
• Periodic risk assessments of all service partners that handle QKWin player data.

QKWin reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements in how we handle data. Any significant changes will be communicated to you via in-platform notifications or by email at least 7 days before taking effect.

The "last updated" date at the top of this page will always reflect the latest version of the Privacy Policy currently in effect. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding your data privacy at QKWin, please contact our Privacy Officer at:

• Email: support@qkwin.best (please include "Privacy Inquiry" in the email subject line)
• Live Chat: Available 24/7 within the QKWin platform in Bahasa Malaysia and English

We are committed to responding to all privacy inquiries within 3 business days and resolving all valid issues within 30 days.